Contact

Last updated: 19/06/2026

This page provides key business and contact information for Moss & Mac.

Business Information

Trading name: Moss & Mac
Business name: Moss & Mac Ltd
Company number: SC886889
VAT number: GB 518 2526 93
Registered office / business address: 138 Stamperland gardens, Clarkston, Glasgow, Scotland, G76 8LW

Moss & Mac is a UK-based business selling embroidered caps, hats and related products online.

Contact Details

For customer service, order questions, returns, delivery queries or general enquiries, please contact us at:

Email: stuart@mossandmac.com & kate@mossandmac.com 

We aim to respond within:1–3 working days

Working days are Monday to Friday, excluding UK bank holidays.

Order Questions

If you are contacting us about an order, please include:

• your order number

• the name used when placing the order

• the email address used at checkout

• a short description of the issue

This helps us find your order and respond more quickly.

Returns and Refunds

For returns or refund requests, please see our Returns & Refunds Policy before contacting us.

If your item is faulty, damaged, incorrect or not as described, please include clear photos of the issue when you email us.

Delivery Questions

For delivery information, please see our Shipping & Delivery Policy.

If your order has not arrived within the expected timeframe, please contact us with your order number and delivery address.